Service Policy & Disclaimer

Effective date:

1. Who We Are

Mine Consulting (based in Hamburg, Germany) offers companionship, a listening ear, and general life guidance. We serve adults seeking supportive conversation, fresh perspectives, and practical tips for everyday challenges.

2. Not Therapy, Medical, or Legal Services

We are not licensed therapists, psychologists, psychiatrists, medical professionals, lawyers, or financial advisors. Our sessions are not a substitute for professional therapy, medical treatment, legal advice, or other regulated services. If you need clinical or legal support, please seek a qualified professional.

If you are in crisis or at risk of harm, contact local emergency services or a crisis hotline immediately.

3. Scope of Services

• Listening Ear – non‑judgmental, empathetic listening.
• Sharing Difficulties – a safe space to express what’s on your mind.
• Moving Forward – general guidance and ideas for next steps.
• Building Self‑Esteem – encouragement to discover strengths and joy.
• Relax & Let Go – stress‑relief tips for day‑to‑day life.
• Love & Relationship – general perspectives on dating, love, and partnerships.

4. Client Eligibility

Services are for adults (18+). By booking, you confirm you are at least 18 years old and legally able to enter into this agreement.

5. Payments, Cancellations & Refunds

• Payments: via PayPal at paypal.me/mine2218.
• Rescheduling/Cancellation: please provide 24 hours’ notice to avoid being charged for a missed session.
• Refunds: if you believe you were charged in error or quality concerns arise, contact us within 7 days; we’ll review and respond in good faith.

6. Confidentiality & Data Protection

• We treat your information confidentially and use it only to deliver services.
• We may disclose information if required by law or if there is a credible risk of harm.
• We follow GDPR principles. See the Privacy Policy for details on data collection and your rights.

7. Session Conduct

• Respectful communication is required. Abusive, discriminatory, or inappropriate behavior may result in termination of services.
• We reserve the right to decline or end a session if boundaries, safety, or legal concerns arise.

8. No Guarantees

While we aim to provide helpful support, outcomes vary by individual. We make no guarantees of results.

9. Jurisdiction

These terms are governed by the laws of Germany. Any disputes will be handled in the courts of Hamburg, Germany.

10. Contact

Email: Milli_mine@yahoo.co.uk

11. Consent

By using our website or booking a session, you acknowledge that you have read and agree to this Service Policy & Disclaimer.